Terms and Conditions
Welcome to GoKind Africa. These Terms and Conditions govern your use of our website, services, and travel experiences. By accessing our website or booking a service with us, you agree to be bound by these terms.
Please read these Terms and Conditions carefully before making any bookings or using our services.
1. About GoKind Africa
GoKind Africa is a travel and tourism company offering curated travel experiences, safari packages, tours, accommodation arrangements, and related travel services.
We are committed to providing meaningful, responsible, and memorable travel experiences while supporting sustainable tourism and positive connections between travellers, communities, and destinations.
2. Booking and Reservations
To confirm a booking, clients may be required to provide accurate personal details and make the applicable payments or deposits as communicated by GoKind Africa.
All bookings are subject to availability and confirmation.
Once a booking is confirmed, the client agrees that these Terms and Conditions apply to the travel arrangements.
3. Payment Terms
Payment requirements, including deposits, instalments, and final payment deadlines, will be communicated at the time of booking.
Failure to complete payments within the agreed timelines may result in cancellation of the booking.
Prices quoted are subject to change before confirmation due to factors including availability, supplier changes, currency fluctuations, or government-imposed charges.
4. Travel Documents and Requirements
Clients are responsible for ensuring they have valid travel documents, including:
- Passports
- Visas (where applicable)
- Travel permits
- Vaccination certificates or health requirements
- Travel insurance documentation
GoKind Africa will provide guidance where possible but is not responsible for clients failing to meet entry or travel requirements.
5. Travel Insurance
We strongly recommend that all travellers obtain comprehensive travel insurance covering:
- Medical expenses
- Emergency evacuation
- Trip cancellation or interruption
- Loss of baggage or personal belongings
- Other travel-related risks
Clients travel at their own risk if they choose not to obtain appropriate insurance.
6. Changes to Travel Arrangements
GoKind Africa reserves the right to adjust itineraries, accommodation, activities, or transportation arrangements where necessary due to circumstances beyond our control, including:
- Weather conditions
- Wildlife or park regulations
- Safety concerns
- Supplier changes
- Government restrictions
- Other unforeseen circumstances
We will make reasonable efforts to provide alternatives of similar value where possible.
7. Cancellation and Refund Policy
Cancellation terms vary depending on the service providers involved, including lodges, hotels, airlines, and activity providers.
Clients requesting cancellations may be subject to applicable cancellation fees.
Any refunds will be processed according to the applicable supplier policies and timelines.
8. Client Responsibilities
Clients are expected to:
- Provide accurate booking information
- Follow safety instructions and local regulations
- Respect wildlife, local communities, cultures, and the environment
- Behave responsibly throughout the journey
GoKind Africa reserves the right to refuse or terminate services where a client’s conduct affects safety, comfort, or the experience of others.
9. Wildlife and Adventure Experiences
Wildlife viewing and outdoor activities involve natural conditions and risks.
While GoKind Africa works with experienced guides and trusted partners, wildlife sightings cannot be guaranteed.
Clients acknowledge that safari and adventure activities may involve risks associated with natural environments.
10. Accommodation and Service Providers
GoKind Africa works with selected third-party suppliers, including hotels, lodges, transport providers, and activity operators.
While we carefully select our partners, we are not responsible for changes, delays, or service issues caused by third-party providers beyond our control.
11. Liability
GoKind Africa will take reasonable steps to ensure services are delivered as agreed.
However, we are not liable for circumstances outside our reasonable control, including delays, cancellations, natural events, political disruptions, or supplier failures.
12. Privacy and Personal Information
GoKind Africa respects your privacy and handles personal information responsibly.
Information collected during enquiries and bookings will only be used for purposes related to delivering travel services, communication, and improving customer experience.
13. Website Use
All content on the GoKind Africa website, including text, images, branding, and materials, is protected by applicable intellectual property laws.
Content may not be copied, reproduced, or used without prior written permission.
14. Complaints and Feedback
We value feedback and aim to resolve concerns promptly.
Clients should communicate any concerns during their trip whenever possible to allow us an opportunity to address them.
15. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of Kenya.
For questions regarding these Terms and Conditions, bookings, or travel services, please contact GoKind Africa through the official communication channels provided on our website.
GoKind Africa
Creating meaningful journeys. Connecting people with Africa.